Matilda Digital Platform Privacy Policy

Last updated 10.09.2024

This Privacy Policy applies to all personal information collected by Matilda Health Pty Ltd (ACN: 662 336987) via the website located at www.matilda.health and the app ‘Matilda’ (together “the platform”).

1) What is “personal information”?

(a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

  1. Whether the information or opinion is true or not; and

  2. Whether the information or opinion is recorded in a material form or not.

(b) If information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this Privacy Policy.

2) What is “sensitive information”?

(a) The Privacy Act 1988 (Cth) currently defines “sensitive information” as including information or an opinion about an identified individual’s health information. “Sensitive information” carries a higher level of privacy protection than personal information.

(b) Matilda Health Pty Ltd must comply with the Australian Privacy Principles regarding “sensitive information” as we provide health services and collect health information.

3) What information do we collect?

The kind of personal information that we collect from you will depend on how you use the website and the app. The personal information which we collect and hold about you may include:

  1. Name;

  2. Date of birth;

  3. Email address;

  4. Phone number;

  5. Country of residence;

  6. Gender identity;

  7. Information about your reported pelvic pain symptoms and diagnosis; and

  8. Survey data submitted.

4) How we collect your personal information

(a) We may collect personal information from you whenever you input such information into the website or the app.

(b) We also collect cookies from your computer which enable us to tell when you use the website and also to help customise your website experience. As a general rule, however, it is not possible to identify you personally from our use of cookies.

5) Purpose of collection

(a) The purpose for which we collect personal information is to provide you with the best service experience possible on the website and the app and conduct research to further our knowledge of endometriosis. We may therefore present de-identified data for at conferences, events, and for research/marketing purposes and also publish findings in peer reviewed academic journals. Data will always be de-identified.

(b) We customarily disclose personal information only to our service providers who assist us in operating the website or the app. Your personal information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.

(c) By using our website or our app, you consent to the receipt of direct marketing material. We will only use your personal information for this purpose if we have collected such information directly from you, and if it is material of a type which you would reasonably expect to receive from us. We do not use sensitive personal information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature.

6) Access and correction

Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below.

7) Complaint procedure

If you have a complaint concerning the manner in which we maintain the privacy of your personal information, please contact us as set out below. All complaints will be considered, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

8) Overseas transfer

(a) Matilda Health Pty Ltd will not disclose your personal information to recipients outside Australia unless you expressly request us to do so.

(b) If you request us to transfer your personal information to an overseas recipient, the overseas recipient will not be required to comply with the Australian Privacy Principles and we will not be liable for any mishandling of your information in such circumstances.

(c) Matilda Health Pty Ltd uses third-party platforms, including Typeform (United States of America), and Cogniss (Australia and the United Kingdom) to collect information from clients and to provide our services. Typeform is used to create questionnaires, surveys, and the like. Cogniss is used to create the interface of the Matilda app and collect health data. Calendly is used to create bookings.

(d) When you provide information to us via the platform, you are necessarily providing information directly to the third-party providers, who then transmit the information to Matilda Health Pty Ltd. We have no control of the information in transit and users should be aware that these third-party platforms may store data overseas and are encouraged to read their individual privacy policies. Please click the links to view the Privacy Policy for Typeform, Cogniss, Calendly.

9) How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us at: hello@matilda.health.